Designing for Long-Term Impact in the Neighbourhood Grant Program
Services
Services
Project Type
Project for Toronto's Civic Innovation Office​ | Co-led with Molly Connor
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Year
2019
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Skills
Service Design
Service Blueprinting
User research
User journey mapping
Persona development
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Overview
This project was the result of a six-week design sprint for the City of Toronto's Civic Innovation Office, an office funded by a grant from Bloomberg Philanthropies. This project focused on the City's Neighbourhood Grants Program and developing a way that "long-term impact" could be understood and measured in the grant program.
The research process included the following methods:
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Community consultations and resident activities
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Interviews with residents, city staff, and program partners
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The project's outputs included:
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A service design blueprint
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A co-created definition of "long-term impact" as it relates to the Neighbourhood Grants Program
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An improved evaluation system for measuring and monitoring long-term impact in the program
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A balanced scorecard
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Riley McCullough​
51%: Where Women Work
OCAD's Hult Prize Challenge and Class Project | 2018
Project with Samantha Matters, Sara Qarizada, and Andrew Walls
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* The work on this page is licensed under a Creative Commons
Attribution-NonCommercial 4.0 International License.
51% is a co-working space by women entrepreneurs for women entrepreneurs. We designed a space for women to grow their ventures, build community, and break barriers. Fundamentally, our mission was in highlighting both the individual and collective strength of our members. We planned to offer a range of services to support and empower female business owners and amplify their ability to change the story about women in business.
51% was designed for entrepreneurial individuals who identify as female, and includes women who currently own their own business and those who are just beginning their own ventures. 51% would welcome both men and women in our space, however, 51% draws a line in the sand: all businesses that operate out of our space must be majority owned by women.
Process
Problem Finding
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Primary and secondary research
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Empathy maps
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Experience maps
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Stakeholder maps
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Stakeholder needs analysis
Draft of our experience map of a young women searching for meaningful employment.
Problem Framing
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Customer journey maps
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Systems maps
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Barriers maps and analysis
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Value proposition canvas
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Human factors map
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Problem statements
Problem Solving
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Business model canvas
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Flourishing canvas
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Business model map
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Competitive Analysis
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Market segmentation analysis
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Financial modelling
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Implementation roadmap
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Service blueprint
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Prototyping
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Testing
View the entire (Hult Prize Challenge) pitch deck: