Designing for Long-Term Impact in the Neighbourhood Grant Program
Services
Services
Project Type
Project for Toronto's Civic Innovation Office​ | Co-led with Molly Connor
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Year
2019
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Skills
Service Design
Service Blueprinting
User research
User journey mapping
Persona development
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Overview
This project was the result of a six-week design sprint for the City of Toronto's Civic Innovation Office, an office funded by a grant from Bloomberg Philanthropies. This project focused on the City's Neighbourhood Grants Program and developing a way that "long-term impact" could be understood and measured in the grant program.
The research process included the following methods:
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Community consultations and resident activities
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Interviews with residents, city staff, and program partners
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The project's outputs included:
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A service design blueprint
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A co-created definition of "long-term impact" as it relates to the Neighbourhood Grants Program
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An improved evaluation system for measuring and monitoring long-term impact in the program
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A balanced scorecard
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Riley McCullough​
About Riley
I'm a natural systems thinker who gets excited by the big-picture challenges. I have a deep curiosity of the world and a passion for learning; I'm driven by an adventurous and resilient spirit.
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I've worked to address complex problems across the private, non-profit and public sectors on issues ranging from municipal government to climate action to the built environment. I'm skilled in human-centred design, service design, strategic foresight, and innovation consulting.
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Most recently, I've work as a Mobilisation Designer for Australian Red Cross, in Accenture Song's Sustainability Studio as a Senior Systems and Service Designer, and have provided foresight consulting services as a freelancer.
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I'm currently interested in exploring how we might design products in the circular economy that reduce barriers to adoption.
I believe human-centred and participatory design processes should be prioritized.
My Values
I challenge the status quo.
I like to get my hands dirty and dive deep on projects.
I believe good research is the foundation of any successful project.
I believe deeply in the power of diverse teams.