Project Type

Project for Toronto's Civic Innovation Office​ | Co-led with Molly Connor 

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Overview

This project was the result of a six-week design sprint for the City of Toronto's Civic Innovation Office, an office funded by a grant from Bloomberg Philanthropies. This project focused on the City's Neighbourhood Grants Program and developing a way that "long-term impact" could be understood and measured in the grant program. 

 

The research process included the following methods: 

• Community consultations and resident activities

• Interviews with residents, city staff, and program partners

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The project's outputs included: 

• A service design blueprint

• A co-created definition of "long-term impact" as it relates to the Neighbourhood Grants Program

• An improved evaluation system for measuring and monitoring long-term impact in the program

• A balanced scorecard

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