Designing for Long-Term Impact in the Neighbourhood Grant Program
Services
Services
Project Type
Project for Toronto's Civic Innovation Office​ | Co-led with Molly Connor
​
Year
2019
​
Skills
Service Design
Service Blueprinting
User research
User journey mapping
Persona development
​
Overview
This project was the result of a six-week design sprint for the City of Toronto's Civic Innovation Office, an office funded by a grant from Bloomberg Philanthropies. This project focused on the City's Neighbourhood Grants Program and developing a way that "long-term impact" could be understood and measured in the grant program.
The research process included the following methods:
-
Community consultations and resident activities
-
Interviews with residents, city staff, and program partners
​
The project's outputs included:
-
A service design blueprint
-
A co-created definition of "long-term impact" as it relates to the Neighbourhood Grants Program
-
An improved evaluation system for measuring and monitoring long-term impact in the program
-
A balanced scorecard
​
Riley McCullough​
Exploring Innovation in Housing Typology
OCAD University for Sidewalk Labs | 2018
Report with multiple authors
OCAD University was provided a grant by Alphabet's Sidewalk Labs to provide research on housing typologies that could be relevant to Toronto's future. The research was undertaken and compiled in three months and included a spreadsheet of over 200 exemplars of housing innovation.