Designing for Long-Term Impact in the Neighbourhood Grant Program
Services
Services
Project Type
Project for Toronto's Civic Innovation Office | Co-led with Molly Connor
Year
2019
Skills
Service Design
Service Blueprinting
User research
User journey mapping
Persona development
Overview
This project was the result of a six-week design sprint for the City of Toronto's Civic Innovation Office, an office funded by a grant from Bloomberg Philanthropies. This project focused on the City's Neighbourhood Grants Program and developing a way that "long-term impact" could be understood and measured in the grant program.
The research process included the following methods:
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Community consultations and resident activities
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Interviews with residents, city staff, and program partners
The project's outputs included:
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A service design blueprint
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A co-created definition of "long-term impact" as it relates to the Neighbourhood Grants Program
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An improved evaluation system for measuring and monitoring long-term impact in the program
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A balanced scorecard
Riley McCullough
Foresight Strategist and Designer
Experience Mapping the Childcare Subsidy Process
Project Type
Independent Project
Overview
This project was done as an independent research project. After being provided with a handful of details about users' experiences signing up for a fictional childcare subsidy, I was tasked with creating an experience map that provided an understanding of the customer's experience through the process, as well as identifying opportunity areas where the number of sign-ups could be increased.
