Designing for Long-Term Impact in the Neighbourhood Grant Program
Services
Services
Project Type
Project for Toronto's Civic Innovation Office​ | Co-led with Molly Connor
​
Year
2019
​
Skills
Service Design
Service Blueprinting
User research
User journey mapping
Persona development
​
Overview
This project was the result of a six-week design sprint for the City of Toronto's Civic Innovation Office, an office funded by a grant from Bloomberg Philanthropies. This project focused on the City's Neighbourhood Grants Program and developing a way that "long-term impact" could be understood and measured in the grant program.
The research process included the following methods:
-
Community consultations and resident activities
-
Interviews with residents, city staff, and program partners
​
The project's outputs included:
-
A service design blueprint
-
A co-created definition of "long-term impact" as it relates to the Neighbourhood Grants Program
-
An improved evaluation system for measuring and monitoring long-term impact in the program
-
A balanced scorecard
​
Riley McCullough​
Experience Mapping the Childcare Subsidy Process
Project Type
Independent Project​
​
Overview
This project was done as an independent research project. After being provided with a handful of details about users' experiences signing up for a fictional childcare subsidy, I was tasked with creating an experience map that provided an understanding of the customer's experience through the process, as well as identifying opportunity areas where the number of sign-ups could be increased.
