Designing for Long-Term Impact in the Neighbourhood Grant Program
Services
Services
Project Type
Project for Toronto's Civic Innovation Office | Co-led with Molly Connor
Year
2019
Skills
Service Design
Service Blueprinting
User research
User journey mapping
Persona development
Overview
This project was the result of a six-week design sprint for the City of Toronto's Civic Innovation Office, an office funded by a grant from Bloomberg Philanthropies. This project focused on the City's Neighbourhood Grants Program and developing a way that "long-term impact" could be understood and measured in the grant program.
The research process included the following methods:
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Community consultations and resident activities
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Interviews with residents, city staff, and program partners
The project's outputs included:
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A service design blueprint
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A co-created definition of "long-term impact" as it relates to the Neighbourhood Grants Program
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An improved evaluation system for measuring and monitoring long-term impact in the program
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A balanced scorecard
Riley McCullough
Foresight Strategist and Designer
A Systemic Analysis of San Francisco's Public Defecation Crisis
Project Type
OCAD U Strategic Foresight and Innovation Project and People's Choice Award Winner for Map the System Competition at Ryerson University | Contributor with Molly Connor and Andrew Walls
Overview
This systems project was founded on an interest in the provision of public services, and specifically public washrooms, after reading Lezlie Lowe's book, No Place To Go. Our topic was targeted at helping us answer the following research question: How might we assess public washrooms as a barometer of the challenges we face as a society? We also presented this project at Ryerson University's Map the System Competition, where we won the People's Choice Award.
We decided to use the geographical boundary of San Francisco for our research, given its recent concerns around access to public washrooms and public defecation. After our initial research, we chose to centre our map along the user journey process of searching for a public washroom. This allowed us to break the issue down into four categories:
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Public Demand for Washrooms
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Provision of Public Washrooms
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Accessibility of Public Washrooms
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Maintenance and Operations of Public Washrooms
Our Process
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Historical Analysis
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Secondary Research
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Expert Interviews
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Causal Layered Analysis (CLA)
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User Journey Map
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Stakeholder Assessment
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Systems Mapping
Outputs
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A synthesis map overviewing the system that this issue operates within
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A written report outlining our findings
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A presentation of our findings
Read the Report